Customer service for the heating and air field

I have held customer service tasks all my life, and I can say with certainty that I am finally ready to retire. I started out my job as a truck driver, and then moved into electrical work, after the first 20 years of my working life, I decided I wanted to try something new, my best friends father owns an Heating, Ventilation, and A/C business, so I went to talk with him. The meeting went well and I was able to skip Heating, Ventilation, and A/C serviceman training, and get right into the work. The afternoons are honestly long in the Heating, Ventilation, and A/C world, with customers calling afternoon and night. It’s understandable that customers are infuriated when they call, as there AC units or gas gas furnaces are not working correctly. People are not the nicest when they are uncomfortable, especially when it comes to temperature, last week we had a customer call us screaming about our maintenance on her AC unit, saying that we broke it more. I went in to check on the customer and looked at the cooling system. I immediately saw that there was something in the AC device and went to look closer. The AC device had a few toy trucks stuffed inside blocking the fans, so I pulled them out to show her. Her child must had put the trucks inside the cooling system while she wasn’t looking, but she was not willing to admit this. She accused me of rigging the AC device so that she would have to spend money for more repairs and service time. She was screaming at me and told me that I worked for the worst Heating, Ventilation, and A/C provider to ever exist and that I was a horrible Heating, Ventilation, and A/C serviceman. That night I went lake house and started writing my resignation letter, the Heating, Ventilation, and A/C life is no longer for me!

 

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